Overview
Our Refund and Returns Policy at Ambassador International Trading for safety equipment is as follows:
1. Refund Policy:
– We offer refunds within 15 days of purchase if the product is defective or not as described.
– The product must be in its original packaging and unused.
– Refunds will be processed through the original payment method used for the purchase.
2. Returns Policy:
– Customers can return products within 14 days of purchase for a store credit or exchange.
– Products must be in their original packaging and unused.
– Customers are responsible for the cost of return shipping unless the product is defective or damaged.
3. Defective or Damaged Items:
– If you receive a defective or damaged item, please contact us immediately and provide photos of the issue.
– We will provide a replacement product or a refund at no additional cost to you.
4. How to Initiate a Refund or Return:
– To initiate a refund or return, please contact our customer service team at [contact information].
– Provide your order number, reason for the refund or return, and any relevant photos or information.
– Our team will review your request and provide further instructions on how to proceed.
5. Exceptions:
– Personal protective equipment (PPE) such as masks, gloves, and safety glasses are non-returnable for hygiene reasons.
– Customized or special-order items may be subject to different refund and return policies.
We strive to provide excellent customer service and ensure that our customers are satisfied with their purchases. If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us.
Thank you for shopping at Ambassador International Trading.